Terms of service

OVERVIEW

Welcome to HoloDex! The terms "we", "us" and "our" refer to HoloDex. HoloDex operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). HoloDex is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence.

To use the Services, including browsing our store or purchasing products, you may be asked to provide personal information such as your email address, billing, payment, and shipping information. You agree that all information provided is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

SECTION 2 - OUR PRODUCTS

All HoloDex products are custom-made and personalized according to the information submitted by the customer at the time of purchase.

Customers are solely responsible for ensuring that all submitted personalization details, including photos, names, text, and custom elements, are accurate before completing their order.

We have made every effort to display our products as accurately as possible. However, colors, designs, and product appearance may vary slightly depending on your device screen or display settings.

Due to the personalized nature of our products, slight differences in appearance may occur and do not constitute a defect.

We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase.

HoloDex reserves the right to accept or decline any order at our sole discretion.

Because our products are custom-made, orders may only be canceled or modified within 12 hours of purchase.

After this period, production may have already started and changes, cancellations, or modifications may no longer be possible.

By placing an order, you confirm that all personalization information submitted is accurate and final.

Returns and refunds are subject exclusively to our Refund Policy.

SECTION 4 - PRICES AND BILLING

Prices, promotions, discounts, and offers may change at any time without prior notice.

You agree to provide current, complete, and accurate billing and payment information for all purchases made through our store.

You authorize us to charge your selected payment method for all purchases, including shipping fees and applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY

All shipping times provided are estimated and not guaranteed.

HoloDex is not responsible for delays caused by:

  • Shipping carriers
  • Customs clearance
  • Weather conditions
  • High seasonal demand
  • Events beyond our reasonable control

Once an order is transferred to the shipping carrier, the risk of loss passes to the customer.

SECTION 6 - INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

  • Logos
  • Product images
  • Product descriptions
  • Branding
  • Website design
  • Graphics
  • Videos
  • Text

is the property of HoloDex and may not be copied, reproduced, distributed, or used without prior written permission.

Unauthorized use may violate intellectual property laws.

SECTION 7 - THIRD-PARTY TOOLS

We may provide access to third-party tools or applications.

These tools are provided "as is" without warranties or guarantees, and your use of such tools is at your own risk.

SECTION 8 - THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the content, accuracy, or practices of any third-party websites.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

HoloDex is powered by Shopify, which enables us to provide the Services.

However, all purchases made through this store are made directly with HoloDex.

Shopify is not responsible for any products, services, or transactions between you and HoloDex.

SECTION 10 - PRIVACY POLICY

Your submission of personal information through the store is governed by our Privacy Policy.

By using our Services, you acknowledge that Shopify may process your information as part of the platform functionality.

SECTION 11 - FEEDBACK

Any suggestions, reviews, testimonials, photos, or other feedback submitted to HoloDex may be used by us for:

  • Marketing
  • Advertising
  • Social proof
  • Website content

By submitting feedback, you grant us permission to use it without compensation.

SECTION 12 - ERRORS AND INACCURACIES

Occasionally there may be errors related to:

  • Product descriptions
  • Pricing
  • Promotions
  • Shipping times
  • Availability

We reserve the right to correct such errors and cancel or modify orders if necessary.

SECTION 13 - PROHIBITED USES

You may not use our Services:

  • For unlawful purposes
  • To violate intellectual property rights
  • To submit false or misleading information
  • To upload malicious code or harmful software
  • To interfere with the operation of the website

Violation of these Terms may result in account termination.

SECTION 14 - TERMINATION

We reserve the right to suspend or terminate access to our Services at any time if we believe these Terms have been violated.

SECTION 15 - DISCLAIMER OF WARRANTIES

All products and services are provided "as is" and "as available."

We do not guarantee that:

  • The website will be uninterrupted
  • The website will be error-free
  • Products will meet every subjective expectation

Except where required by law.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, HoloDex shall not be liable for:

  • Indirect damages
  • Lost profits
  • Shipping delays
  • Data loss
  • Third-party carrier issues

or any damages arising from the use of our Services or products.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless HoloDex from any claims, losses, damages, or legal expenses resulting from your violation of these Terms.

SECTION 18 - SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force.

SECTION 19 - ENTIRE AGREEMENT

These Terms constitute the full agreement between you and HoloDex regarding use of our Services.

SECTION 20 - GOVERNING LAW

These Terms shall be governed by the laws of Spain.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Cádiz, Andalucía, Spain.

SECTION 21 - CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.

Continued use of our Services after changes are posted constitutes acceptance of those changes.

SECTION 22 - CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

HoloDex
holodex@use.startmail.com
Avenida de la Marina, Cádiz, Andalucía, Spain