Shipping policy

Order Processing

All orders are prepared and processed within 1–2 business days after payment confirmation.

Once prepared, orders typically arrive within 5–8 business days, depending on the destination and shipping carrier.

During this time, we carefully review your order details, confirm product availability, and prepare your package for shipment.


Estimated Delivery Time

Once your order has been shipped, delivery times may vary depending on:

  • Shipping destination
  • Carrier operations
  • Customs processing (for international orders)

All delivery timeframes provided are estimates only and may vary depending on business days, weekends, holidays, and local logistics.


Shipping Costs

Shipping costs are automatically calculated at checkout based on:

  • Shipping destination
  • Package weight
  • Selected shipping method

Any applicable shipping fees will be clearly displayed before completing your purchase.


Order Tracking

Once your order has been shipped, you will receive a tracking number by email so you can monitor your package at any time.


Delays or Shipping Issues

If your order has not arrived within the estimated delivery timeframe, please contact us at:

holodex@use.startmail.com

We will gladly assist you and work directly with the shipping carrier to resolve the issue.

Please note that delays caused by:

  • Shipping carriers
  • Customs inspections
  • Weather conditions
  • Peak holiday seasons
  • Other events beyond our control

may affect delivery times.


Important Notes

Delivery times are estimates only and are not guaranteed.

While we always do our best to ensure your order arrives as quickly as possible, exact delivery dates cannot be guaranteed.